Terms and conditions

Terms and Conditions for Purchase of Products, Training and Certification Program from 5N2 Eyelash Extension Australia.

Products, Delivery & Refund

1. Training and certification workshop 5N2 Eyelash Extension requires the purchase of its Hands-on Training and Certification Workshop in order to qualify to purchase 5N2 Eyelash Extension products.

2. Right to refuse sales 5N2 Eyelash Extension reserves the right to refuse sales and service to anyone for any reason at any time.

3. Product delivery and return 5N2 Eyelash Extension endeavours to ship products and provide services of only the highest quality. Due to issues of hygiene, 5N2 Eyelash Extension cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you will be credited with your purchase price, less freight and less a 20% restocking fee. Please contact 5N2 Eyelash Extension within seven (7) days of receipt and explain the situation. You will be given a return authorisation number (RA#) with directions on where to send the product. 5N2 Eyelash Extension does not require a signature for delivery of orders. Once the order has been accepted by Australia Post or a Courier, 5N2 Eyelash Extension is no longer liable for the order.

4. Defective product If the Buyer (you) determine that products shipped to you are defective, please advise 5N2 Eyelash Extension of this within seven (7) days of receipt at02 9264 8818. You will be given a return authorisation number with directions on where to return defective product. Product must be returned in its original packaging. 5N2 Eyelash Extension reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of defective product.

5. Care of product You, as the Buyer, acknowledge that (a) exposure of products sold by 5N2 Eyelash Extension to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use; and (b) use of products sold by 5N2 Eyelash Extension must be used with great care by a trained technician to prevent an accidental injury, especially when performing work near an individual’s eye.

Trainer & Trainee

6. Communication of terms You, as the Buyer of the Workshop (Buyer), commit and agree to communicate these Terms and Conditions to all persons for whom you are purchasing this Workshop (Trainees). All Trainees will be required to personally sign their agreement to the Workshop Terms and Conditions prior to taking the Workshop. This is usually done on the morning of the Workshop.

7. Use of products Buyer and/or trainee acknowledges, accepts and agrees that (a) use of products sold by5N2 Eyelash Extension must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye and (b) there is danger associated with the application of eyelash extensions that may include injury to a individual’s eye.

8. Hands on training You, as the Buyer, acknowledge that this workshop is a 'hands-on' training experience. Trainees will be offered the opportunity to apply eyelash extensions onto other classmates. Trainees will also be offered the opportunity to have eyelash extensions applied to themselves. This will be done under careful supervision by the classroom instructor(s). Trainees acknowledge and accept the risk associated with having a student apply eyelash extensions to themselves should the Trainee voluntarily agree to have a student(s) apply eyelash extensions to themselves.

9. No liability Trainee agree to not hold any of the fellow students in this workshop liable for any injuries that Trainee may sustain as a result of other students applying eyelash extensions to themselves should the Trainee voluntarily agree to have a student(s) apply eyelash extensions to themselves.

10. Only licensed persons to purchase product It is the policy of 5N2 Eyelash Extension to sell product and services only for the use by certain licensed persons in the beauty, health, medical or dental industries. Therefore you, the Buyer, commit to purchase this Workshop for, and send only, persons who are licensed in these industries to the Workshop.

11. Provision of licence Before each Workshop starts, all Trainees will be required to provide 5N2 Eyelash Extension their License/ABN number and discipline. If a Trainee cannot provide a license/ABN number, they will not be allowed to attend the Workshop.

12. Certification The Trainee will NOT be certified at the conclusion of the Workshop. Successful completion of the Workshop is the first step to becoming certified. Trainees that successfully complete the workshop must then practice by completing at least ten successful applications after the workshop. Trainees must take “before and after” photos of five clients (preferably clients number 6 – 10), and send the photos to 5N2 Eyelash Extension. The company will evaluate the expertise level of the work and make a determination as to whether the Trainee’s skill warrants the Trainee being certified. There are no guarantees that the Trainee will be certified. If the Trainee’s skill level is not sufficient to warrant certification according to5N2 Eyelash Extension, then 5N2 Eyelash Extension reserves to right to withhold certification.

13. Additional training where certification not provided The Trainee may be given the option of attending an additional Workshop to improve their skills which may or may not lead to certification, depending on the resulting skill level of the technician. In no event will the Trainee be reimbursed for the original cost of the Workshop.

14. Decertification 5N2 Eyelash Extension reserves the right to decertify trainees who have received a certification at its sole discretion. If 5N2 Eyelash Extension decertifies a trainee, the trainee agrees to immediately return any certifications and workbooks or educational materials received from 5N2 Eyelash Extension to 5N2 Eyelash Extension corporate offices. 5N2 Eyelash Extension may decertify trainees if any part of this agreement is violated or it 5N2 Eyelash Extension receives repeated complaints about trainee’s application technique or unprofessional behaviour or if trainee reveals confidential, proprietary or copyrighted information to any other individual.

15. Removal of certification display If you cease selling 5N2 Eyelash Extension products, you agree to immediately remove your certification from display and you agree that you must not advertise or promote yourself or your business as authorised suppliers of 5N2 Eyelash Extension products or as certified trainers of 5N2 Eyelash Extension.

16. Prohibition on use of workshop materials or training Trainees are explicitly prohibited from using 5N2 Eyelash Extension proprietary copyrighted workshop material to train others. Trainees are prohibited from demonstrating any of the techniques or procedural information gathered from 5N2 Eyelash Extension to any other person including but not limited to co-workers, employees, contractors, friends, or family members for a period of two years after the date of the Workshop. This is a critical requirement in order to preserve the quality of our training and the quality of our brand.

17. Breach of prohibition on training If 5N2 Eyelash Extension becomes aware that a Trainee has trained any other person or that technicians who have not been trained by 5N2 Eyelash Extension are performing the procedure at a particular Salon or other location, then 5N2 Eyelash Extension reserves the right to: (a) stop selling products to that Trainee / Salon (b) remove the Trainee / Salon from the 5N2 Eyelash Extension 'Find A Professional' page on its website (c) pursue all legal remedies allowed by law.

18. No recording devices to be used Trainee agrees to not use any recording devices, audio, still photo, or video, during the workshop.

19. Refund Policy There is a non-refundable charge of $150 should you cancel your workshop more than seven (7) days prior to your scheduled training date. If you cancel your workshop within 1 (one) to 7 (seven) days prior to your scheduled workshop date, a non-refundable charge of $250 will apply. If you do not cancel your workshop prior to the workshop date we will not refund any part of your workshop fee.

20. Limitation of Liability To the full extent permitted by law, in no event will 5N2 Eyelash Extension or its directors, officers, owners, employees, independent contractors, suppliers and licensors be liable for any claims, demands, damages, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements, expenses, including court costs and reasonable attorneys’ fees incident thereto; indirect, special, incidental, economic, consequential, exemplary or punitive damages arising out of the use or misuse of products or services sold by 5N2 Eyelash Extension. Buyer shall indemnify, defend and hold harmless 5N2 Eyelash Extension, et al for all such claims and actions in each case notwithstanding the actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross), strict or statutory, provided that the 5N2 Eyelash Extension liability will be limited to the purchase price of the product to the full extent permitted by law.

21. Intellectual Property 5N2 Eyelash Extension, in its sole discretion, reserves the right to prohibit Buyer’s or Trainee’s use, or any of Buyer’s and Trainee’s affiliate’s use, of its brand and logo. This includes all marketing materials, including posters, brochures, post cards, instruction manuals, etc. 5N2 Eyelash Extension will only take such steps for cause. Examples of causes that may persuade 5N2 Eyelash Extension to prohibit use of its brand and logo are, but are not limited to: (a) substandard applications of eyelash extensions by a careless technician (b) use of competing eyelash extension products that individuals believe to be 5N2 Eyelash Extension products due to the prominent display of 5N2 Eyelash Extension marketing materials. (c) Use of 5N2 Eyelash Extension images, brand, or logo prior to completing the certification process

22. Privacy Policy: 5N2 Eyelash Extension respects your privacy and values your trust. 5N2 Eyelash Extension will not sell or give away any information about you or your company to any third party. 5N2 Eyelash Extension will use your information to deliver products and services that you have requested or ordered. Occasionally, 5N2 Eyelash Extension will use your contact information to send you information about 5N2 Eyelash Extension, including information regarding special promotions and new products. 5N2 Eyelash Extension will promptly remove your name from our mailing list upon request.

23. Force Majeure Notwithstanding any other provision of this Agreement to the contrary, in the event 5N2 Eyelash Extension is prevented from performing its obligations hereunder as a result of any contingency which is beyond its control (such as any act of God, war, riot, national emergency, terrorist act, general embargo, fire, casualty, equipment failure, flood, earthquake or other similar occurrence) (any such event, a "Force Majeure Event"), 5N2 Eyelash Extension shall be excused from its inability to perform its obligations hereunder, but only to the extent and for the duration of the Force Majeure Event in question. 5N2 Eyelash Extension will provide reasonably prompt notice of the occurrence of such Force Majeure Event. Upon the occurrence of such Force Majeure Event, 5N2 Eyelash Extension may delay the scheduled Training Program, but only for so long as may be reasonably necessary in light of such Force Majeure Event, and shall reschedule the Training Program hereunder as soon as reasonably practicable following the date of such occurrence. In the event an 5N2 Eyelash Extension Educator is prevented from performing obligations hereunder as a result of any contingency which is beyond the control of such party (such as interruptions in the Educator’s travel schedule or unforeseen unavailability of the Educator), 5N2 Eyelash Extension reserves the right to reschedule Training Programs. In the event that an 5N2 Eyelash Extension Training Program cannot be conducted because of a lack of minimum student attendance, 5N2 Eyelash Extension reserves the right to reschedule the Training Program. In the event that 5N2 Eyelash Extension cancels or reschedules a Training Program, registered participants may elect to apply the monies paid for the cancelled Training Program to a future Training Program within 12 months of the cancelled Training Program date. 5N2 Eyelash Extension will honour a request for a full refund of cancelled Training Program fees submitted in writing and received in its corporate office via fax or mail within seven (7) days of cancelled Training Program date. Such a refund only applies to Training Program fees, not to other fees or expenses registered participants may have incurred, including but not limited to travel or lodging expenses. Registered participants who request a refund for their eyelash extension kit due to a Training Program cancellation by 5N2 Eyelash Extension will be credited with their full purchase price less any opened items, once the kit is returned to the 5N2 Eyelash Extension corporate office. Please contact 5N2 Eyelash Extension customer service within seven (7) days of the cancelled Training Program to receive a return authorization number (RA#) and directions on where to send the kit.

24. Governing Law; Construction This Agreement shall be governed by and construed in accordance with the laws of Australia, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in Australia in accord with such procedures as may be acceptable to the parties.

25. Entire Agreement; Amendment; Waiver; Invalidity This Agreement, together with any schedules and exhibits attached hereto and made a part hereof, constitutes the entire agreement between the parties as to the subject matter hereof and shall supersede all prior understandings, letters, agreements, contracts and other documents. This Agreement may not be amended except by an instrument in writing signed on behalf of all of the parties hereto. No failure or delay by either party to exercise, and no course of dealing with respect to, any right of any such party regarding an obligation of the other party to this Agreement, shall operate as a waiver thereof, unless agreed to in writing by both parties. Any single or partial waiver by either party of any obligation of the other party under this Agreement shall constitute a waiver of such obligation only as specified in such waiver and shall not constitute a waiver of any other obligation. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provisions of this Agreement, all of which shall remain in full force and effect. Your signature below will constitute your agreement to these Terms and Conditions. If any portion of these Terms and Conditions are ruled to be unenforceable, the other portions will remain in effect.